These Terms & Conditions apply to all purchases, downloads, and use of products provided by Bristol Child Parent Support and Healing Stories & Guidance by CM Coulter (together referred to as “the Store”).

By purchasing, downloading, or using any product or resource from the Store, you agree to be bound by these Terms & Conditions. If you do not agree, you should not access or use the Store or its materials.

Refund Policy

Digital Downloads (ebooks, meditations, stories, guides)

All sales are final and non-refundable due to the nature of digital products. Digital files can’t be “returned.” Once you’ve received a file, there’s no way for me to know whether it has been copied or kept, so refunds aren’t possible — thank you for understanding. To avoid disappointment, please download your files promptly, save and store them safely.

Courses:

You are entitled to a refund within 14 days of purchase, provided you have not accessed or completed a substantial portion of the course (for example, more than 20%).

After this point, the course is considered “used” and refunds cannot be offered.

This policy is designed to ensure fairness for both learners and creators.

Downloads & Access

You may download purchased items up to 2 times. If you lose your links or receipt, please contact me and I can resend them.

Defective Items

If a file you purchase does not work, you may re-download it.

If problems continue, please contact me through the Contact Page, explaining the issue in as much detail as possible.

If the problem lies in the file itself, I will correct it, replace the file on the Store, and provide you with a new link. I will do my best to support you to help you access the file, but responsibility remains with your equipment.

Copyright and Usage

All ebooks, audios, courses, downloads, and other resources provided through this store are protected by copyright, unless otherwise stated.

All paid resources are licensed for personal use only. They must not be copied, reproduced, shared, resold, redistributed, or used for any commercial purpose without prior written permission from CM Coulter / Bristol Child Parent Support.

Free resources may be shared only in their original, unaltered form and must include clear credit to CM Coulter / Bristol Child Parent Support. Free resources must not be modified, republished, resold, or used for commercial purposes.

Disclaimer

The content provided by Bristol Child Parent Support and Healing Stories & Guidance by CM Coulter is intended for educational and informational purposes only. It is designed to support parents, carers, educators, and professionals in understanding children's emotional wellbeing, attachment, nervous system regulation, and mental health. It is not a substitute for professional medical, psychological, therapeutic, or other healthcare advice, diagnosis, or treatment.

Every child and family is unique. The information and approaches shared may not be appropriate for every individual or circumstance and should always be used alongside your own judgement and knowledge of your child.

If you have concerns about your own or your child's physical or mental health, safety, or development, always seek advice from your GP, physician, paediatrician, psychologist, mental health professional, or another appropriately qualified healthcare provider. Never disregard or delay seeking professional advice because of information contained within these resources, this website, or this store.

While every effort has been made to ensure the information provided is accurate, thoughtful, and reflects current knowledge and over 30 years of clinical experience, these resources are offered in good faith and are intended to support, not replace, professional advice. You are responsible for deciding how and whether to apply the information to your own family's circumstances.

By using these resources, you acknowledge that you do so at your own discretion and risk. Bristol Child Parent Support and Healing Stories & Guidance by CM Coulter shall not be liable for any loss, injury, damage, or adverse outcome arising from the use of, or reliance upon, the information provided, except where such liability cannot legally be excluded under applicable law.

Any guided relaxation exercises, breathing practices, visualisations, healing stories, or other wellbeing activities are offered as supportive resources only. If you or your child experience distress, discomfort, or worsening symptoms while using them, discontinue the activity and seek advice from an appropriately qualified healthcare professional.

© CM Coulter. All rights reserved.

Privacy

Your privacy is very important to me. When you make a purchase through the Store, your information (such as name and email address) is collected for the purpose of processing your order and delivering your downloads.

Payments are handled securely by Payhip and its payment providers (such as PayPal or Stripe). I do not have access to your full payment details.

I will never sell or share your personal information with third parties. If you sign up to my newsletter, your email address will be stored securely and used only to send you updates and resources that you have chosen to receive. You can unsubscribe at any time.

For more details on how Payhip processes payments, VAT and data, please see their Privacy Policy.

Governing Law & Contact

These Terms & Conditions are governed by the laws of England and Wales. By purchasing from this Store, you agree that any disputes arising in connection with your purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.

Where applicable, this does not affect any mandatory consumer rights you may have under the laws of your country of residence.

All purchases are deemed to take place in the United Kingdom, regardless of the buyer’s country of residence, as payment is processed through a UK-based business.

If you have any questions or require support, please use the Contact Page on my website.